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PILIPINOMART GENERAL INFORMATION
1. Membership Fee: None
2. Shipping Area/Fee/Sales Taxes : US and FPO/APO.
Currently, international shipping is not yet available.
Orders within the Continental US will primarily be via FedEx Ground. It can also be UPS Ground or USPS. Shipping will be charged according to the UPS Ground/FedEx Ground standard rate for Continental US and according to the UPS 2-Day Air for Hawaii, Alaska and Puerto Rico. Please allow 3 to 7 business days for order processing plus courier delivery of 3 to 5 business days for Continental US destination. Note that our courier service does not accommodate for P.O Box addresses.
Click here to see what days are not considered business days.
3. How to Order:
There is no minimum order requirement in PilipinoMart. Start ordering by one of the following:
Order by Mail. Send in your completed order form with check, money order or credit card information to :
ATTN: Processing Department
4032 Eagle Rock Blvd
Los Angeles, CA 90065
Order by Fax. Fax your completed order form to one of PilipinoMart's fax numbers:
(213) 947-1314 SouthWest (California)
Order by the Internet. Now, you can order conveniently thru the Internet. Upon ordering from the Internet, you will need to register. It's fast and easy. We understand the privacy of your information so be assured that your information will be kept in great confidence by PilipinoMart.
All personal checks will be cleared before shipment
Satisfaction is fully guaranteed. If less than satisfied, please return your purchase within 10 business days for credit, refund, or exchange. Returns should be sent by insured US mail or UPS to: Customer Service Department, PilipinoMart, 4032 Eagle Rock Blvd., Los Angeles, CA 90065. We will credit your original payment method less shipping and handling charges.
Pilipinomart tries its best to remove from the website the ones that are out of stock, although there is no guarantee that all items shown are still in stock by the time you order. If however you happen to order an out-of-stock item in multiple quantities, we will notify you via phone if a substitute for the out of stock item is possible, if any. We advise that you provide the correct number that is in your profile so that we can reach you promptly. If you cannot be reached by phone, we will write you an email the next day. We highly recommend that you respond right away to avoid delay of your shipment. It is one of our missions to know and meet your needs in the best way possible. If there is no substitute, we will issue refund check that ship together with your order for the missing items plus the corresponding shipping charge for those items, if any.
7. Inquiries
For information regarding your order or need more information about our products, please email us at info@pilipinomart.com.
9. We also cater to SPECIAL ORDERS. Email us at info@pilipinomart.com and list down what you wish to have which are not currently offered by PilipinoMart. We will try our best to find them for you.
10.
Wholesale Order
$200-$400 – 15% discount
$401-$600 – 18% discount
$601-$800 – 22% discount
$801 & above 25% discount
The discounts above are applicable only to the prices of grocery merchandise items, not to charges such as shipping and handling cost.
11.
Mishandled Delivery ATTN: Processing
Department 12.
Final Note We also reserve the right to
refuse service to anyone.
Pilipinomart handles and packs your orders with care, most especially with breakable and fragile items. The ownership of the shipment passes to you upon delivery to the carrier and risk of loss passes to you upon delivery. Pilipinomart, however, pays heavy attention to our customer satisfaction and has a policy to help our customers file their claims. In the event your order was delivered to you and you discovered a damage as a result of courier mishandling and rough transportation, you must notify Pilipinomart within 5 days. You will be asked to take a picture of
1. all the original shipping cartons,
2. of the packing (inner and outer) and
3. of the contents that were damaged.
These pictures should be sent in together with a copy of your invoice and a written note describing the pictures and your claim to:
4032 Eagle Rock Blvd
Los
Angeles, CA 90065
PilipinoMart will not be responsible for the goods delivered to incorrect
address information given by the sender, for the unsuccessful deliveries arising
from recipient being not present at the time of delivery to the address
given by the sender or from recipient refusing the shipment, and for
reduced goods quality as a result of incorrect
delivery address given by the sender, or as a result of re-route requested
by the sender. Please see more of PilipinoMart Term
of Use and Disclaimer.
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