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BUSINESS | |
| How is PilipinoMart different from the rest of the Filipino sites? | |
| PilipinoMart mission is to cater to Filipinos living in the United States who find it hard to obtain Filipino goods out of an Asian store. IT is for Filipinos who want to make themselves feel at home in America just by consuming Filipino goods. This is why we encourage Filipinos to explore our site and enjoy the goods we offer. If there are anything missing, we also encourage our customers to make special request and we shall be more than happy to find them for you. | |
| I live in United Kingdom, does Pilipinomart ship to this country? | |
| PilipinoMart ships to Continental USA. It also ships to Puerto Rico, Hawaii, Alaska, APO and FPO. For more information on rates, pls click here. Pilipinomart does not ship to international nations at this time but it will soon! Please do not forget to check back. | |
| I'd like to come pick up my order in PilipinoMart, is this possible? | |
| PilipinoMart currently exists as an internet business which accommodates for services to Filipinos and non-Filipinos via online. Pls feel free to allow us to help you by letting us know what you need. Click here to contact us. | |
ORDER AND DELIVERY | |
| How are products/orders delivered? | |
| PilipinoMart uses FEDEX Ground Service to deliver grocery items to your home. We are also flexible in shipping orders using special courier services upon customer's request. | |
| How long does it take to have my order shipped and delivered? | |
| PilipinoMart strives to process customers' orders as soon as possible to achieve customer satisfaction. Part of the process is to make sure that all products are complete and packed well. For more information about the courier service we use to ship the order, pls click here. Tracking numbers will be issued via email to our customers. Expected delivery time from time of shipment is 3-5 business days. | |
| I want to change my order, how is this possible? | |
| During order processing, we check our email from customers who have placed their orders but has additional special requests. Simply put in the subject 'Order Change' and email to orders@pilipinomart.com. If the order process has not started, Pilipinomart.com accommodates for this request before actually executing the order. This includes emailing to customers for acknowledgement or making reasonable suggestions when necessary. | |
| Do I need to make additional payments if I change my order? | |
| You do not need to make additional payments only if the change will not impact the total price. Changes such as request for additional items or request to ship to a different destination may generate new total. In this case, we can either refund or charge you for the difference. | |
| I like to know what is happening in the order I placed. Where can I see the order status? | |
| Simply log in to our website and click on Grocery orders to know the status of your order. If you need more detail, please email to orders@pilipinomart.com. | |
| Is the product still going to be available when I order? | |
| Pilipinomart strives to make sure the all products in the website are still available when you order, although there is no guarantee as we cannot anticipate the behaviour of the consumer market at any point in time. Please check our out of stock policy for more information. | |
| I received my order on time and I was so happy. Unfortunately, one bottle broke during transit. What do I do? | |
| Pilipinomart has a policy for damaged items upon delivery and it is very important to follow this guideline to avoid delay. Click here for more information. | |
| Why is my invoice total more than what I paid for? Do I still have a due? | |
| It is important not to confuse the amount you were charged versus the original calculation. The invoice total shows the original calculation and does not necessarily reflect the payment you made during the checkout. If discount is applicable, the amount you paid is less than the invoice total because discount has already been applied. This is reflected in the 'You Saved' portion of the invoice, which reflects the amount you saved in the entire transaction. The payment has been completed and there is no balance due on your part. See 'Balance Due' portion of your invoice. Any question, please let us know. | |
MEMBERSHIP | |
| What are the important factors or requirements to consider in completing the order? | |
| There are NONE except that you need to be logged to your PilipinoMart.com account to place an order. Of course, this is a standard thing to do. If you do not have an account with PilipinoMart yet, please just click on 'My Account'. It's free and easy and this will not take so much of your time. | |
| How can I become a PilipinoMart.com member? | |
| Simply click on "Sign Me Up" on the PilipinoMart.com's home page (www.PilipinoMart.com) and fill up the form then submit. You can check out Privacy Policy for our commitment in keeping your information in confidence. | |
| What are the benefits and advantages of being a member? | |
| You shall be provided with regular updates on our special promos and bargains that best match your interest through the catalogues and newsletters we will be sending monthly to you.In PilipinoMart, you can also avail of other free items and gifts. | |
| I am unable to get notice when transacting from your website, such as payment receipt, or order information. Why is it so? | |
| We think that the email address used to make Pilipinomart registration must be old or outdated. Please consider signing up with Pilipinomart using your active email address. | |
| I have a new email address. Can PilipinoMart staff change my PilipinoMart ID using the new email address: | |
| For security purposes, we do not like to touch our customer's profile. We encourage and highly recommend, however, that the registration using the new email address is done by the customers. Pls understand that this also ensures that the correct email address is entered correctly. Pls click here to start updating. We thank you for your cooperation. | |
| I did not receive an email from Pilipinomart during my registration. What should I do? | |
| Our system cannot automatically email to the AOL address and our technical team is looking into it. For the meantime, please use your other non-AOL email address to register, or you may contact us via email so that we can assist you complete your registration. If you registered using your yahoo or hotmail email address, please make sure to double check your Bulk folder for an email with subject line of Pilipinomart Registration. It contains all the information you need to complete your registration, including the creation of your password. Email us if you continue to have problems receiving any of our email. We'd be very happy to help. | |
| I did not receive an reply via email from Pilipinomart. Pls advise. | |
| Our customer service is reputed to get back to their customers as promptly as we could. If you are not able to receive a reply from us in your Inbox, please make sure to double check your Bulk or SPAM folder for a reply email from Pilipinomart. Also, to ensure a timely reply from Pilipinomart, make sure to include or acknowlege Pilipinomart as incoming email to your Inbox. You can get in touch with the customer service of Yahoo or Hotmail or Gmail to find out how to do this. | |
PAYMENT | |
| What modes of payment are used? | |
| PilipinoMart.com accepts major credit cards such as Visa and Mastercard. We also accept Paypal,personal checks and money orders. | |
| I constantly get the message "transaction has been declined" many times. What should I do? | |
| Two common reasons occur when you encounter this message. One is if your billing address is inaccurate or incorrect, the other is when your zip code does not match your billing address. Sometimes, you have entered a PO box address which the system does not accept. Please enter the correct billing (physical) address in order for your payment to go through successfully. If the same message still keep occuring, please do not hesitate to contact our customer service via email. | |
| I filled up a survey form in order to get a 10% discount on my grocery purchase. How come my totals are not applied with 10% discount? | |
| Pilipinomart encourages grocery customers to fill up our survey form and, in token of our appreciation, entitles them to a 10% grocery discount. After submitting your survey, a promo code will be issued to the customer so that this can be used to enter into the CODE input box when you checkout your order in the Pilipinomart online grocery system. If this is not entered, your discount will be not applied. If you have entered this and still think the discount is not applied, make sure that you have entered the code correctly. Also, make sure that the calculation is EXCLUDING shipping and handling and other applicable taxes (esp. if you're in CA). If you still have any question, pls email to info@pilipinomart.com. | |
| I was wondering why you charged me twice for one order? | |
| It is important that this matter is not to be misunderstood. When doing your payments online, it is possible that you would encounter "transaction has been declined" due to results of the Address Verification System when you submitted incorrect billing address information or P O Box address. Your financial institution may show a pending amount on your credit card statement. This amount will typically, within two - ten days, drop off according to the institution's policy. Therefore, you will only be charged with the amount of the transaction that went through successfully. We hope this answers your question. | |
PRODUCTS | |
| Do you sell phone cards? | |
| PilipinoMart is presently selling phone cards. These phone cards are introduced to suit the need of our kababayans and pinoys living in the United States who love to call home to their loved ones during the holidays, if not, on other special occasions, or even on a regular basis. We, at PilipinoMart, strive to get the best deal of quality phone cards to sell to you in the industry. | |
| Do you sell phone cards? | |
| PilipinoMart is presently selling phone cards. These phone cards are introduced to suit the need of our kababayans and pinoys living in the United States who love to call home to their loved ones during the holidays, if not, on other special occasions, or even on a regular basis. We, at PilipinoMart, strive to get the best deal of quality phone cards to sell to you in the industry. | |
| I have an emergency call to make to Phils, can I get my phone card PIN instantly? How? | |
| PilipinoMart has introduced the Online Phone Card System for quite some time now and its customers have been very happy to experience getting this PINs online within less than a minute after making their payment through our website. All you have to do is log in, choose Phone Card System, choose the right phone card for your usage, make your payment in our order form or via Paypal. In your PilipinoMart account, click on Phone Card Order and you will see the invoice that has been issued to you as a result of your successful transaction. Click on this invoice to see the PIN that is provided to you. | |
| What other services aside from grocery does PilipinoMart offer? | |
| PilipinoMart has other offers aside from groceries. We offer delivery of goods as gifts to your loved ones in Manila. Our goods are presently flowers. Just order flowers for delivery to Manila through FlowerCartManila.com and we shall coordinate the rest for you. | |
| Do you accommodate for wholesale order? | |
| Yes, PilipinoMart accommodates wholesale order. Click here for more information on the pricing. To order, email us. More of our contact information can be found in this page. | |
SHOP | |
| How do I shop at PilipinoMart.com? | |
| a Before you shop at PilipinoMart, make sure you register with us first. It's fast and easy and it won't take up so much of your time. Just click on Sign Me Up at www.pilipinomart.com. b. Browse the list of our available products. You can start by choosing the categories at 'Products', choose an item and Add to Cart. c. Make sure you update the quantity of the item you want to purchase. d. You will be informed that the item has been added to the cart. At this point, you have the option to shop for more, by dropping down the selection list, or go back to choosing more categories. e. Upon viewing the shopping cart, you have two options of manipulating the shopping cart: Edit and Remove. 'Edit' allows you to change of quantity of the item you want to purchase. 'Remove' allows you to remove the item from the shopping cart. f If your selection of items in the shopping cart has been completed, prepare to Checkout. g. PilipinoMart will query the shipping cost via FEDEX according to the weight and destination of your orders. Service is FEDEX Ground. h. At this point, you can still go back to add some more to or to remove anything from the shopping cart. i. Press continue to checkout after you agree to the grand total amount of your payment. You will then be asked to provide your payment information online. You can also opt to call our customer service and give your payment information over the phone. The latter assures you in person that this information will not be given, sold nor rented to any third party without your permission. | |
| I have already made through the registration, it did not ask me to create a password. How can I create one? | |
| There are two steps in our registration process. One, you will fill up our form. When all mandatory fields are provided, hit Submit. A message will be sent to your email address shortly. You have to make sure that the email you filled up is correct and accurate to be able to receive the email successfully. The next process is to check your email with subject "Pilipinomart Registration". It provides a link which leads you to the creation of the password. Pls follow instructions in order to complete your registration. | |
| What is my password? | |
| If you have forgotten your password, click here so that password can be sent to your email. Make sure that the email address that you enter is the email address used to make the Pilipinomart registration. | |
| I have logged in but when I attempt to shop, the website does not allow me to. What's happening here?? | |
| Sometimes, your machine can be installed with a privacy software to insure system protection. Add Pilipinomart.com link and try shopping again. If not, and if you are in the Internet Explorer browser, go to Tools --> Internet Options --> Click on the buttons Delete Files, Delete Cookies, then try shopping again. Be sure to refresh your browser (go to View --> Refresh). When all else fails, please do not hesitate to contact our customer service via email. | |
| I've been trying to register to your website online but the link that I need to click does not work and I have not made my password yet. Please advise | |
| If you are having problems with the link provided to you, please read your email carefully for your Confirmation Code and your Pilipinomart User ID. Pay attention to the section where there is a "*********Having problems with the above link?**********", a link is provided in this section which hopefully works for you. The next page will ask you to input the Confirmation code and your Pilipinomart User ID plus the creation of your password. | |
| How much would it cost me shipping wise to order 2 units of Beanne Extra Pearl Cream? | |
| PilipinoMart encourages new customers to go through our registration process to determine this. When you are registered, you are able to know different shipping costs to different combination of your orders. If you are having problem in our registration, please do not hesitate to contact our customer service via email. | |
| I paid for PINs using the Online Phone Card System but it's been minutes now and I still haven't received any. I need to call Philippines now. Pls advise. | |
| Our phone card system can get the PINs to you after an instant you made your payment based on our order form or on Paypal. If you still have not received your PIN, then there are several reasons why this could be so.One definite reason is for first time buyers of Pilipinomart ever since we launch our new security implementation. Our customer service have to go through a one-time verification with first-time customers in order to reduce internet fraud and maximize security for us merchants and for you customers. This applies only to customers who purchased phone cards with Pilipinomart for the FIRST TIME and will not have to experience this when they return to purchase another one. However, if you are a returning customer and still experience having this problem of not getting a PIN, though this occurrence very rarely happens, we advise you to notify us immediately by emailing to phonecards@pilipinomart.com. Do not forget to include the correct transaction ID (this can be found in your electronic payment receipt) and phone card information in your email. We will start our investigation when we get the complete information and you will receive feedback from us within a few hours time. | |
| I received a note following up on the payment of my order. I don't intend to complete the order I placed now. How do I cancel? | |
| If payment has not been made in your order, you have been followed up by Pilipinomart customer service reminding you that your order is not yet completed. You may choose to pay or cancel. Should you wish to pay, simply log back in, click on Grocery Orders and click Pay Here. Should you wish to cancel, same procedure is done but this time, click on the order and click Cancel Order. In any case, your future order with us will NOT be impacted whatsoever, even if no action has been taken from your side. | |
| There is a problem in the PINs I received. Pls advise. | |
| Pilipinomart is a distributor of many phone cards. We issue the customer service number of these phone card company together with the PINs when your order is processed so that for any PIN that has a problem, these numbers are provided for you to call. Though we cannot answer most of their PIN technical problems, we can only do our best to provide the best quality phone cards in the industry. | |
NEWSLETTER | |
| How can I advertise with PilipinoMart's newsletter? | |
| Pilipinomart distributes newsletters monthly to its customers. It features a section of Announcements and Classified Ads that might be of interest to you. If interested, we require you to submit the following information: Position | |
| How much does it cost to advertise in the newsletter? | |
| Your posting of ads in our Announcements and Classified Ads section is free of charge. | |
| I like to receive your newsletter monthly. How can I subscribe? | |
| Pilipinomart website has 'Join our Mailing List' box where you can fill in your email address. Or you can click here to enter your mailing address and you're all set to receive our newsletter. | |
| Your articles have been very interesting to read. Can I pass it on to my friends here in United Kingdom? | |
| Pilipinomart actually encourages you to pass it on to anyone you think is interested to read our newsletter. They are also free to subscribe. Simply click here so that they can continue to receive the newsletter monthly and automatically! | |